We stand behind every jar. Because we sell food, we cannot accept returns of opened or unopened product — but if something is wrong, we fix it.
If something is wrong
Damaged jar, wrong item, or something that did not survive the trip: email support@willowfarmsshop.com within 14 days of delivery with your order number and a photo. We will send a replacement or refund you — your choice.
What we cannot take back
For food safety, we cannot accept returns for a change of mind or because a flavor was not what you expected. Tell us anyway. It is how we get better, and we would rather hear it than not.
Canceling an order
Email us before your order ships and we will cancel it and refund you in full.
Refund timing
Approved refunds go back to your original payment method. Your bank typically posts it within 5–10 business days.
Questions
Email support@willowfarmsshop.com or call (334) 343-0322. We reply within one business day.